Frequently Asked Questions
We’ve compiled a list of the most commonly asked questions from our valued customers and provided detailed answers for each one.
Sales Queries
Our normal delivery period is 5-7 working days from receipt of order and drawing approval. Please confirm this at time of order.
We only offer our products on a supply only basis as they can be easily installed by unskilled labour.
No. The blocks are widely available from your block supplier or local Builders Merchants.
The system consists of Rackham floor beams (either 175mm standard or 175mm WIDE), TS EPS infill panels and all necessary polystyrene ancillary components for the floor, including edge strips to achieve the required 'u' value.
Please refer to our design drawing specification or call our Technical Department for advice.
175mm Standard beam weighs 34kg per linear metre, 175mm WIDE beam weighs 56kg per linear metre and the 225mm beam weights 65kg per linear metre.
Yes, a ventilated void of at least 150mm is required beneath the underside of the floor/polystyrene and the ground.
Yes, a continuous DPC is required along all support walls under the beams.
Yes, a 3:1 sand/cement mix should be brushed into all joints on a thoroughly wetted floor to achieve a monolithic construction.
Our normal deliveries are on articulated 'drop and go' vehicles but we can also deliver on smaller vehicles (at an extra charge) if site access is a problem. Please contact our Planning Department to discuss your specific requirements.
You can either pay by cheque or by BACS transfer but unfortunately we cannot accept credit card payments.
Yes, we can accept drawings in pdf, jpg dwg and dwf formats. Please send your enquiries to: estimating@rackhamhousefloors.co.uk.
Get in Touch
Whether you need advice on which of our floor systems is best suited to your project, technical information, guidance on which bit goes where or just an estimate, please don't hesitate to get in touch.